Role
Product designer
Time
~4 months
Platform
Web, iOS, android
Team
1 PM, 1 UXR, 4 engineers, 2 designers
Problem space
When I joined Included Health, I helped the team integrate an MVP set of features that enabled patients to get mental health care virtually.
After landing a foundation, the next ~6 months were about creating an experience that was reliable, consumer-grade, and easy to use.
Before: Urgent Care MVP
I helped generate research to expand our existing personas. Through moderated interviews and workshops, we crafted shareable, high-level personas and user journeys.
We developed a bird's eye view of the journey our patients take towards care, and used that to visualize barriers, pain points, and gain points.
Needs & Solutions
Seamless scheduling and deep bios
We took the pain out of finding a provider. I helped introduce the calendar element as a design system component.
Simple, convenient video visits
We created a "pre-visit screen", a reliable and persistent spot to review appointments and jump into the visits.
Extensible, multi-device visit platform
Patients can take their visits on web, iOS, or Android.
The in-visit UI was designed to be immersive, cross-platform, and extendable to urgent and primary care.
Driving clinically-significant improvement
I helped design features on both the member and the provider apps to conduct and monitor anxiety and depression assessments.
A clinically-effective platform for virtual care of all types, reaching thousands of patients a day.
+22%
Adherence in patient follow-up
average improvement in depression scores
+65k
successful video visits in 6 months